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Independent Holiday Shop
Average rating:  
 18 reviews
by Christine on Independent Holiday Shop
Fantastic customer service

Olatz found us the perfect holiday that suited all our needs. She was available to problem solve (with hours to spare) when quarantine rules changed and also advised on specialist travel insurance. Thank you so much

by Simon on Independent Holiday Shop
GREECE 2020 -

GREECE 2020 

"A great holiday. Thank you!


Lovely villa, pool and location. Can’t grumble about anything really. If I had to call anything out it would be:


1. The plane was actually very full. I was expecting much less people. We had other people sat right next to us on the plane which I wasn’t expecting.


2. The hire car was a bit of a wreck. Wiper fell off, engine warning light came on and air con was broken


None of the above are worth complaining about.


Additional feedback:


All shops and restaurants the staff had to wear face masks. We also had to wear face masks in the shops but restaurants were outdoor and so no mask needed.


Also no cleaning due to corona. We did get fresh sheets and towels delivered which was nice.


Beaches had distancing with places sunbeds 2M apart. We went to one beach that started to get busier with people sitting in around sunbeds but not a huge problem.


I was tested for Covid when we arrived in the airport. No feedback which means all clear.


Lovely food and taverna’s. Great fish dishes but not much for vegetarians or vegans (my wife Lyn). Again not a big deal and she had salads and side dishes.


Mosquitoes were pretty bad but we bought various creams, sprays and gadgets to keep them at bay.


All in all lovely!


Villa and location was great.

Lefkada was also lovely. The best beaches depends on what you like. The famous nice beaches are harder to get to and on the west coast and so bigger waves and deeper water. We preferred the east/south coast beaches which had no waves and very safe for kids.


Personally I prefer Kefalonia as an island but Lefkada was a close second and with this villa it made it very special.


Thanks again,


Simon"

by Neil Pearce on Independent Holiday Shop
Superb service

Our family had booked dream holiday with a collapsed firm but independent holiday shop had sorted us with a new holiday within hours. From that point onwards I cannot fault the amazing service, always there to answer questions no matter how trivial and always give honest and reliable advice even if sonetines not in their best interests. We cannot speak highly enough and have never dealt with a better travel agents. We will continue to use in the future.

by Ann on Independent Holiday Shop
STAR CLIPPER CRUISE

Hi Sharron

Just a note to thank you and your colleagues for all the help and organisation that went into our recent trip.
It was fantastic and so beautiful round the islands, mostly uninhabited. Peter, Cruise Director, was still on board imparting all his knowledge - all the crew were fantastic. Loved it.
Thank you again for all your help and advice.
Best wishes Ann    

by Steve and Kathy on Independent Holiday Shop
Another example of why we choose to use the Independent Holiday Shop!

Hi Katy

Thanks for your email. Sorry for not getting back to you before now but we have been in Scotland for a short break. Thanks to you we are now reassured that when we travel on the Ventura in Dec. we will enjoy our Caribbean tier benefits. It means we can turn up with confidence. Thanks again for your help. Another example of why we choose to use the Independent Holiday Shop!

All the best.

Regards Steve and Kathy

by Charlotte  on Independent Holiday Shop
Thank you and everyone at Independent Holiday shop

Hi Sharron,

We had a very lovely holiday in Crete, thank you and everyone at Independent Holiday shop for all your work arranging it. Everything went smoothly and the hotel was so much more luxurious than we dreamed of.

Best wishes,

Charlotte

by Debbie & Steve on Independent Holiday Shop
Just a quick email to say thank you for the recommendation

Many thanks for the welcome home card we received this week asking for feedback.

Just a quick email to say thank you for the recommendation following our visit to your shop in Winchester.  We thoroughly enjoyed our holiday.  Lefkada is a beautiful island and Ligia was an ideal resort.  It was quiet with just enough in the way of tavernas but easy to travel into town or Nidri by bus if required.

We enjoyed a couple of trips and also hired a car for 3 days which meant we were able to see all the island and appreciate the different resorts and areas.

The Konaki hotel was very good (apart from the cats!).  Good breakfast and clean.  Very nice pool and the staff are very good.

Thank you once again and we look forward to seeing you at the event on 12/10 in Winchester if you are there.

Kind regards

by Lou and Richard on Independent Holiday Shop
Thanks once again for arranging everything for us


Hi Katy,



We had a wonderful time thank you. Kefalonia  is lovely and Fiskardo in particular was just as we had hoped; beautiful, romantic and bustling without being too busy.


We for the most part stayed in Fiskardo and explored the local beaches, however we did also visit Ithaca which was fantastic.


Our accommodation was lovely and the reps were very helpful.


Thanks once again for arranging everything for us. It certainly made it less stressful for us!


All the best,


Lou and Richard

by Amanda on Independent Holiday Shop
I just wanted to say how impressed we were with the service

Hi Katy


We had such a super time away and my mother will pop into the shop and tell you how everything went, hopefully you will be there!


Please feel free to put the comments below on your facebook page/website:


“On behalf of my mother and myself, I just wanted to say how impressed we were with the service we received from Katy at the Independent Holiday Shop.  Katy went above and beyond to help us with everything from the location of our cabins, to our dining choices and suitable family excursions.  Her first hand knowledge of the ship was extremely helpful, and we thoroughly enjoyed our first cruising experience on Azura to the Norwegian Fjords.  We would not hesitate to recommend the Independent Holiday Shop and would certainly use again for any future bookings.”


Kind regards

Amanda

by Tim & Clare  on Independent Holiday Shop
The trip was simply AMAZING thank yoooooo.

Hi Katy,


We are indeed home and not a little jet lagged haha!


The trip was simply AMAZING thank yoooooo. Here are a few pics


Everything you and your US partners arranged went exactly as planned and without a single hitch! Quite remarkable really with a 23 day multi-faceted honeymoon, thank you indeed.


Everyone in the office was helpful, friendly and particularly knowledgeable...thank you all.


I am certain that for our next (other than entirely straightforward) trip we will be in touch.


Take care, have a great Summer and thanks again.


Kindest of regards, Tim & Clare

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