FAQ'S

Yes of course, please feel free to contact our friendly and experienced sales staff at The Independent Holiday Shop. We can take your phone calls from 9:30am – 5pm Monday to Friday & 9.30 – 4pm on Saturdays. When we are closed please leave a message and one of our staff will ring you back

Anything and Everything!

Whatever the experience you want, a chill out beach holiday, a weekend in one of the world’s great cities, an amazing safari or a multi-centre holiday of a lifetime, our experienced and passionate specialists will tailor make your journey around you, your needs, budget and interests.

You will require documentation for all elements of your holiday that you booked through The Independent Holiday Shop. So if your holiday is a flight with a hotel then you will be issued with an e-ticket for your flights and normally an accommodation voucher for your hotel. Your final documentation including all vouchers will be issued approximately 2 weeks prior to travel. If you are booking a last minute holiday and full payment has been taken at the time of booking, your documents will generally be issued immediately and will be sent via email.

If you have only paid a deposit you will need to make sure that your holiday is paid in full by the date shown on your confirmation letter/email. If you do not pay your balance by the due date you may be liable for charges in accordance with our terms and conditions.

Our preferred method of payment is by bank transfer and details of this will be given in your balance reminder which is normally sent to you two weeks prior to the balance being due to us. Other methods of payment are by debit/credit card (although we ask that you limit credit card payments to £2,000 due to the high levels of card fees that we are still required to pay) or cash.

Due to the added security now at most major international airports you must make sure you arrive in plenty of time to check-in for your flight.

Long-haul international flights – you need to check-in 3 hours before your departure time.

Short-haul European flights – you need to check-in 2 hours before your departure time.

UK Domestic flights – you need to check-in at least 1 hour before your departure time.

If you are late arriving at the airport for your flight’s check-in, you may be refused boarding and we cannot take any responsibility for this.

Your terminal details will be shown on your flight e-ticket and on the itinerary that will be sent with your booking confirmation details. If you are unsure about which terminal you are departing from then please contact us on 01962 877327 or you can check online by visiting www.baa.co.uk.

It is usually possible to pre-book seats on flights but please be aware that there may be a charge for this. Please ask us for details.

A visa may be required wherever you are travelling to. If you have connecting flights via certain countries you may also need a transit visa. It is vital that you have the correct documentation for the country you are visiting otherwise you may face the disappointment of being refused entry.

If you cannot find the information you require then please check with the embassy for full details of any visa requirements.

If you need to cancel or make any amendments to your travel arrangements, then you will need to contact us. Once you have made a booking with us any changes or cancellations will incur charges as per our booking terms and conditions. If you purchased Travel Insurance, either with us or through another company, it may be possible to claim some or all the charges back. Please refer to your insurance documentation and contact the helpline number on your policy.